Privacy Policy

IServices understands that the privacy of your personal details and the security of your transactions with us is of paramount importance to you. IServices has therefore adopted data protection policies with respect to your privacy and security. IServices' Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. We have based our policy upon the Internet Industry of Australia's (IIA) draft Privacy Code of Practice which adopts internationally recognised Privacy protection standards

1.0  Alterations

1.1  We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site.

1.2  Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site.

2.0  What Information Do We Collect?

IServices collects different information about you at different times. There are four broad categories of information that we collect from you:

2.1  Information we require to provide services to our customers:  

When you make an inquiry about IServices, we request information such as your name, company and email details.

2.2  Non personally identifying information.

In addition to the information you specifically provide above IServices operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance and to determine which areas of our web site are most popular.

2.3  Other demographic information.

From time to time, we may run online surveys at our web site. If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of IServices' services.

2.4  Client information stored by the web site of IServices.

IServices will have client information stored on our servers. This information, whether voluntarily provided or not, will not be used or released by IServices in any manner, and it will be kept strictly confidential, unless we are required to release the information by law or by specific consents.

3.0  How Do We Use Personal Information We Have Collected?

3.1  We collect and use your personal information to operate the customer area of our web site and deliver our services to you.

3.2  You may stop the delivery of future email from IServices by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our  email list.

3.3  We may use your personal information to:

Contact you in relation to upgrading your use of our services, special offers (from us, or on behalf of third parties), with newsletters, surveys, and individual service audits. We may give extracts of our customer lists containing personal information to third party contractors to do this on our behalf. We will ensure that those contractors are bound to protect your personal information to the same standard that we are.

3.4  We will treat all information we collect from you as strictly confidential. IServices does not rent or lease its client  lists to third parties. We will not reveal, disclose, sell, distribute, rent, license, share or pass onto any third party (other than those who are contracted or supply services to IServices) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.

3.5  We will disclose your personal information, without notice or your consent, only if:

 

(a)	we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our services or web site;
(b)	to protect and defend the rights or property of IServices;
(c)	if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
(d)	in extreme circumstances, to protect the personal safety of users of IServices' services, its web site, our staff or the public.

4.0 Complaints

If you have a complaint about any aspect of our Privacy procedures, please contact us at info@iservices.com.au. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.